1) Intro to SUMO and support and welcome etc.
2) Firefox 3.5: Learn more about your new browser, what are the new features? (45 minutes plus time for questions.)
3) Screencast support in SUMO: We're introducing screencasts to SUMO so we'll be having a session on how to make them and how to attach them to KB articles (30 mins)
4) Support resources: where to go if you're stuck on a forum question or Livechat question — how to get help, etc. (30 mins)
5) Work session. We have lots of unanswered forum threads and so we'll be having a forum-centered work session to try to get responses. There will be lots of people in #sumo (our IRC chat room) and we'll keep it fun and interactive. Hopefully in two hours we can make a lot of headway in getting answers for our users! (2 hours but we can keep this going as long as we want!)